Next delivery time: 29.03.2024
shipping cost $2.19

Refund policy

1. A complaint about an order can be accepted for consideration if it is submitted within 24 hours (24 hours) from the moment the order is completed.
2. The procedure for interaction between the Company and the Client in the event of a complaint:
2.1. The client sends a complaint to info@sweet-flora.net. Anonymous complaints, with an incorrect order number, containing profanity, or offensive language will not be considered.
2.2. The Company notifies the Client of receipt of the complaint within 24 hours, after which it conducts an internal investigation of the situation within no more than 10 business days from the date of receipt of the complaint. After conducting an investigation, the Company gives the Client a reasoned response to his claim.
2.3. Complaints about quality and freshness must include photographs. Photos sent one day (24 hours) after the order is completed will not be considered. Photos must be sent to info@sweet-flora.net.
2.4. Consideration of a complaint may be suspended due to profanity, lack of response from the Client within 10 days, absence or provision of a photograph not within the established time frame (if the photograph is needed to consider the complaint).
3. Reasons for the moment of return.
3.1. Poor quality goods or lack of all components of the order:
3.1.1. If, at the time of delivery of the order to the Recipient, the flowers were not fresh (quality policy) - the Client has the right to replace the delivered flower arrangement.* The complaint must be accompanied by photographs (see clause 2.3), according to which it is possible determine the condition of the flowers on the day you receive the order.
3.1.2. If any other component, except flowers, is of poor quality, it must be replaced free of charge.
3.1.3. If any component is missing from the order, the Company delivers the missing component of the order to the Recipient free of charge. This clause does not apply to free services of the Company.**
3.1.4. Floral arrangements that have been changed in accordance with the replacement policy are considered to be made properly and composed in accordance with the declared composition of the flower arrangement.
3.2. Failure to fulfill obligations regarding the service:
3.2.1. The Company does not make any guarantees regarding the photograph of the Recipient with flowers or gifts at the time of their delivery. The order is considered completed correctly and completely even if such a photograph was not taken (or was taken in poor quality) and if it was indicated in the order form by the Client.
3.2.2. The company does not make any guarantees regarding the delivery of SMS and email notifications. The reasons for non-delivery of an SMS message may be the following: the operator’s refusal to accept SMS, the Client’s phone memory is full, the phone number in the order form is incorrect, etc. The reasons for non-delivery of an email message may be the following: the Client’s mailbox is full, the client’s email address is incorrectly specified, the presence of filters that do not allow the message to pass through, etc.

4. Procedure for refund:
4.1. Refunds are made on the nearest banking day from the moment the decision to return the funds is made.
4.2. If the refund is made by returning a payment from a debit or credit card (which was made on the site automatically, using acquiring systems), the funds are credited to the Client’s card within 30 days from the date of the return (clause 4.1. ).
4.3. If the Company has made a refund using erroneous payment details provided by the Client, the refund is considered to have been made if there are facts or documents confirming the return by the Company using the details provided by the Client.
5. The parties are released from their obligations under this Agreement due to the occurrence of force majeure circumstances.
*- because the company cannot control the storage conditions of flowers after they are delivered - a complaint about quality can only be accepted within 24 hours from the moment the order is completed.
**- for example, a note cannot be exchanged or delivered, even if the courier for some reason did not deliver it.