Terms & Conditions

1. The moment of concluding this Agreement is considered the moment the Client indicates confirmation in the field “Please indicate that you have read and agree that your order will be carried out in accordance with the company’s terms of service” in the order form. The Client’s actual consumption of the Company’s services also constitutes evidence of the Client’s acceptance of the terms of this public Agreement.

Accepting orders

2.1. Orders are accepted through the sweet-flora website or through any other means of communication presented on the site. All information (prices, assortment, etc.) is current and is constantly maintained as such.

2.2. An order is considered correctly and fully completed if the Client has provided complete information regarding the Recipient of the order, and the Client’s contact information has been correctly specified (i.e., all required fields have been filled in when placing an order).

2.3. A correctly and completely completed Client order is accepted for processing, execution and delivery only after receiving 100% prepayment of the cost of such order from the Client.

2.3.1. If 3 hours before the delivery of the order, full prepayment has not been made for this order, this order is subject to cancellation or postponement to another time as agreed with the Client. If in this case the Company was unable to contact the Client in the absence of the Company’s fault (equivalent to inaction), the order is subject to cancellation without the consent of the Client. If only partial payment is received, the order is suspended until full payment for the order is received.

2.3.2. If the Client’s situation is such that he cannot or for some reason does not have time to make an advance payment, the possibility and procedure for executing the order is negotiated with the manager on an individual basis.

2.4. The presence of the recipient's contact phone number is a prerequisite for acceptance, processing and fulfillment of the order. An employee of the Company will contact him only in case of emergency (unless the Customer has indicated otherwise in the order form).

2.5. Fresh flowers must be included in the order. Orders that do not contain flower products (cut live and indoor flowers) are not accepted, and those accepted by mistake are subject to cancellation (with a refund if the order has been paid for). In some cases, fulfillment of orders that do not contain flower products is possible only with prior agreement with the manager.

2.6. An order with the status “paid” is considered to be fully completed and accepted for execution.

Order processing

3.1. Each order is assigned a certain status, which indicates at what stage of registration or execution the order is at a given time.

3.2. Order statuses change during operating hours. For example, if the order delivery time is 21:00, 10/21/2020, the Client will be able to check the order status on 10/22/2020 from 8:00. Due to heavy workload, the status of orders for February 14 and March 8 changes within 48 hours from the date of execution.

3.3. Direct completion of the order is carried out several hours before the delivery time specified by the client, if the order has been fully completed, paid for and accepted for processing (see clause 2.6).

3.4. The Client can change any information part of the order before the order is prepared (see clause 3.3) in agreement with the Company. Changes to the order are considered agreed upon after written confirmation from the Company.

3.5. Fulfillment of the order may be suspended if the Client has provided incomplete, incorrect or inaccurate information about the Recipient. The order will be transferred to work after re-coordination of this data during the company’s operating hours.

Fulfillment/delivery of orders

4.1. Flowers and gifts are delivered throughout the country

4.2. Flowers are delivered to any place specified by the Client: at home, to a restaurant, cafe, hospital, etc.

4.3. Flowers are delivered according to time intervals (see clause 4.4) from 08:00 to 20:00, daily.

4.4. Orders are delivered according to time slots. The minimum duration of the interval is 1 hour. An order for flower delivery can be completed no earlier than 3 hours from the moment the order is completed. Orders "for today" are accepted only during operating hours.

4.5. If at the time of the courier’s arrival (at the time specified by the Client or Recipient) the Recipient is absent, the courier transfers the order to relatives or neighbors (friends, acquaintances living nearby, etc.) for the purpose of its further delivery to the Recipient.

4.6. If, after the courier’s arrival, it turns out that the address information provided by the Client is false (an error in the number of the house or apartment, street, if the Recipient did not live or no longer lives at the address provided), the order is considered to be completed correctly and completely. It is possible to deliver the order to a new address in the same city for an additional payment. If the Client refuses to deliver the order to a new address, payment for the order will not be refunded.

4.7. The company reserves the right to contact the recipient in case of emergency.

If the order was not completed in whole or in part due to the fault of the Company, the Client has the right to demand compensation, or it can be completed as soon as possible by agreement with the Client. The amount of compensation cannot exceed the cost of the order.

The Company disclaims responsibility for possible direct or indirect harm/damage (including moral) that may be caused as a result of the execution of the Client’s order (allergy to flowers or food (if included in the order) of the Recipient, quarrel between the Client and the Recipient from -for the order or its features, etc., etc.).

The Company is not liable to the Client (payer) if the payment service with which the Client pays for the order violates the terms of the agreement or imposes additional fees.

The agreement between the Client and the Company is valid from the moment of its conclusion until the service is performed. The moment the service is performed is considered the moment the goods ordered by the Client are delivered to the Recipient.

In its work, the Company is guided by the Return Policy, Privacy Policy, and Quality Policy, which are integral parts of this Agreement.

The company reserves the right to change any information posted on the site without prior warning, which comes into force from the moment it is published on the corresponding page of the site

In order to go to the store and view the catalog of goods, select the city to which you need delivery from the list of available ones.